Shipping policy

Shipping Policy

Thank you for shopping with Tankwa. We work to process and ship every order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after purchase.

Orders are not processed or shipped on weekends or U.S. federal holidays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

U.S. Shipping

We currently offer standard shipping within the United States.

Standard Shipping: $8.99

Estimated transit time is 3–5 business days after your order has shipped.

Please keep in mind that processing time is separate from shipping transit time. The estimated total time from placing your order to delivery is approximately 4–8 business days.

International Shipping

Tankwa may offer shipping to select international destinations.

International shipping rates and available destinations are displayed at checkout based on the shipping address provided.

International delivery times vary depending on the destination, carrier, customs processing, and other factors outside of Tankwa's control.

Customers placing international orders may be responsible for customs duties, import taxes, tariffs, or other fees charged by the destination country. These charges are not included in the shipping price unless specifically stated at checkout.

Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow some time for tracking information to update after your package has been accepted by the carrier.

Shipping Delays

Estimated delivery times are not guaranteed. Delays may occur due to weather, holidays, carrier issues, customs processing, incorrect addresses, or other circumstances outside of Tankwa's control.

If your package is delayed, please check the tracking information first. If you need additional assistance, contact us with your order number.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to Tankwa because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible with your order number and tracking information.

For damaged packages, please provide photographs of the package and the item so we can determine the appropriate next steps.

Contact

If you have questions about shipping or your order, please contact Tankwa through the contact information provided on our website.

Last updated: September 2026